I am actually the member of the family who has to check in with my dad because no one else will do it, and I am very thankful that Securus has put in new cameras in places where people make calls to the jails. They have these incredible installers who are working on very special installations that make every new video call clearer, and I know that they have done this to help people just like me. I have to be able to see my dad when I call into him, and I know that I am much better off if I have chosen to use Securus to make the call.
A lot of people might not feel like they are in a bad position when they are trying to call a jail, but the simple fact is that they can call a jail any time with Securus. I place these calls all the time, and they are very clear pictures that I can use to explain to everyone in the family how my dad is doing. Calling someone on the phone is not as powerful as just seeing them on video, and that is why I am happy to be using Securus.
They have gone to a lot of great lengths to get only the best cameras and systems in every jail, and they have installation professional out in the field who are helping in ways that are truly remarkable. They have made my calls to my dad possible, but they have also made calls for other families. It is very simple for anyone to get a call placed with Securus, and they will see their loved one instead of just hearing them. The whole process is far simpler for me, and I hope I can get the family around the camera soon.
There are many calls across the United States to reform our criminal justice system. While many people are in support of the reforms, there are those who are opposed to them only that they cannot dare go public.
Recently, Securus Technologies exposed an inmate communications provider for wrongdoings and integrity breaches. The company in question is Global Tel Link that has been oppressing thousands of inmates by deliberately manipulating their system.
Through a press release last month, Securus revealed Global’s fraudulent actions during the time they were contracted to serve the Louisiana Department of Corrections.
It had also programmed its call rates to be higher that its tariffs or even the rate caps set by the commission. Its charges were also inflated and would add additional charges even after the calls were rated. It was also found that the company would bill each call more than once. It did everything deliberately with the intent to overcharge its customers. As a result of its actions, the company defrauded Louisiana taxpayers a staggering $1.2 million.
The criminal justice reforms seek to bring to and end such malpractices. I find the steps taken by Securus against Global overly appropriate. It is shameful for a company like Global to stoop too low just to make enormous profits. There is a need for our businesses not to focus on profits to the extent that we don’t care about the services we offer our customers.
The bold actions taken by Securus encourage us to remain committed in our push for better incarceration experience. It is no wonder that the company is leading other providers of civil and criminal Justice technology solutions. The Dallas-based company has proved its commitment to improving public safety, corrections, monitoring and investigation.